Terms and Conditions
These terms are the agreement between you and Athlea Ltd covering the athlea.ai website, the Athlea apps, and any subscription you take out. Using Athlea means accepting them.
Two things matter more than the rest, so they are said here as well as below. Athlea gives coaching guidance, not medical care — read the Health and Safety Disclaimer. And nothing in these terms takes away the rights UK consumer law gives you.
The agreement
“Athlea”, “we” and “us” mean Athlea Ltd, company number 15171507 (England & Wales), registered at 86-90 Paul Street, London EC2A 4NE, United Kingdom. “You” means the person using the service. “The service” means the athlea.ai website, the Athlea iOS app, the Athlea web app, and any coaching, analysis or content delivered through them.
These terms work alongside the Privacy Policy, the Cookie Policy, the Health and Safety Disclaimer and the AI Disclosure. All of them form part of the agreement.
Who can use Athlea
You must be at least 18 years old to hold an Athlea account, and you must be able to enter a binding contract. If you are signing up on behalf of a club, team or business, you confirm you are allowed to bind that organisation.
Your account
- Give accurate information when you sign up, and keep it current.
- Keep your login details to yourself. An Athlea account is for one person — the coaching adapts to one body’s data, and sharing an account makes it wrong for both of you.
- Tell us promptly if you think someone else has access to your account.
- You are responsible for what happens under your account, unless it happens because of something we did wrong.
What Athlea is, and is not
Athlea is a training, nutrition and recovery coaching tool. It reads data you and your devices give it, and produces plans, sessions and guidance.
Athlea is not a medical device, a medical service, or a substitute for a doctor, physiotherapist, registered dietitian or qualified coach. It does not diagnose, treat, cure or prevent any condition. It is not a monitoring service and will not call anyone if something is wrong.
Supplement information is screened against a dated copy of the WADA Prohibited List. It never tells you a substance is permitted or safe. The full position is in the Health and Safety Disclaimer, and you should read it before using anything Athlea says about supplements.
We do not promise any particular result. Whether training works depends on you, your history, your recovery, and a great deal we cannot see.
Acceptable use
Do not:
- Use Athlea for anything unlawful, or to harm, harass or impersonate anyone.
- Upload someone else’s health data without their informed permission — including an athlete you coach.
- Scrape, crawl, or bulk-extract content or data from the service, or use it to build a competing product.
- Reverse engineer the service, interfere with its operation, or get around rate limits, authentication or bot protection.
- Resell, sublicense or share access, or run a coaching business off a single personal account. Coaching and club use has its own arrangement.
- Use the service to generate content that is illegal, or that encourages self-harm, disordered eating, or doping.
Subscriptions and billing
Athlea is sold as a subscription, monthly or annually. Payments are processed by Stripe; we never handle your card details. Subscriptions have not launched yet and no price list is published, so treat the specifics below as the intended shape and not a live price list. The tiers, prices and what each includes will be published before Athlea becomes available to buy.
Credits and top-ups
Beyond your plan’s monthly allowance, you can choose to buy a credit top-up. Top-ups are always optional and the amount is shown before you pay — we never charge you automatically for going over an allowance. Credits pay for usage of the service and have no cash value.
Prepaid credits that expire, or that are non-refundable when a subscription ends, are a recognised unfair-terms risk in UK consumer contracts. The answers below should be decided deliberately and reviewed, not inherited from a template.
How credits expire, what happens to unused credits on cancellation, whether they are refundable, and the order in which they are consumed are all published with our subscription terms, before Athlea becomes available to buy.
Cancelling and refunds
You can cancel a subscription at any time. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.
Because you buy Athlea at a distance, the Consumer Contracts Regulations 2013 normally give you 14 days to change your mind and get your money back.
For digital content and services there is an exception: if you ask us to start immediately and acknowledge that you lose the cancellation right by doing so, that right can end early. If we rely on that exception, we will say so at checkout and ask you to agree to it there — separately, and before you pay.
Beyond the statutory right, our refund position is published with our subscription terms, before Athlea becomes available to buy. Nothing here affects your statutory rights if the service is faulty, not as described, or not provided with reasonable care and skill.
Beta and early access
Joining the waitlist does not guarantee access, a price, or a launch date. Beta features are unfinished by definition: they can change, break, or be withdrawn, and data created in a beta feature may not survive into the final version. We will tell you when something is beta rather than letting you find out.
Connected services
Athlea connects to Apple Health, Garmin Connect, Bluetooth sensors and payment services. Those are other companies’ products, governed by their own terms, and we are not responsible for their availability or accuracy. If a connection breaks because a provider changes their API, we will fix what we can and tell you what we cannot.
If you use the iOS app, Apple is not a party to this agreement, Apple has no obligation to provide support for the app, and Apple is a third-party beneficiary of these terms and can enforce them against you.
Your content and our content
You keep ownership of the data you put into Athlea — your sessions, logs, notes and health data. You give us the permission we need to process it in order to run the service: to store it, analyse it, and generate coaching from it. That permission ends when you delete the data or your account, other than for backups on their normal rotation and anything the law makes us keep.
We keep ownership of Athlea — the software, the models and prompts, the knowledge graph, the design, the copy and the brand. You may use the service, and you may use the plans and guidance it produces for your own training. You may not copy, resell or redistribute the service or its content.
If you send us feedback or a suggestion, we can use it without owing you anything for it.
AI-generated output
Plans, sessions, explanations and answers are generated by AI models. They can be wrong, out of date, or confidently plausible and still incorrect. We do not warrant that AI output is accurate, complete, or appropriate for your circumstances, and you should apply judgement — and professional advice where it matters — before acting on it. The detail is in the AI Disclosure.
Availability and changes
We aim to keep Athlea available but we do not promise it will never go down. We may suspend access for maintenance, security, or because a payment has failed. We may change features, and where a change materially reduces what you are paying for we will tell you and you can cancel.
Our liability to you
Liability wording is where a template does the most damage. UK law does not let anyone exclude liability for death or personal injury caused by negligence, for fraud, or for the statutory rights the Consumer Rights Act 2015 gives consumers — and a clause that tries to is not just unenforceable, it can taint the rest. For a product that gives training and nutrition guidance, the personal-injury exposure is real and specific.
The paragraphs below describe our position in plain terms. A full liability clause is published with our subscription terms, before Athlea becomes available to buy. Nothing in it will exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded — those cannot be signed away and we are not going to try.
- We never exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit us to exclude.
- We are responsible for loss you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill.
- We are not responsible for loss that was not foreseeable, or for business losses — lost profit, lost opportunity, lost data in a commercial context — where you use Athlea for business purposes.
- Where liability can lawfully be capped, the cap is published with our subscription terms. It will never apply to death or personal injury caused by our negligence.
- Training carries inherent risk. Deciding to do a session, and stopping when your body says stop, is yours. See the Health and Safety Disclaimer.
Ending the agreement
You can close your account at any time. We can suspend or close an account if you seriously or repeatedly break these terms, if we are required to by law, or if we stop offering the service. Where we close your account without you being at fault, we will refund the unused part of anything you have paid.
On closure your data is deleted as described in the Privacy Policy. Export anything you want to keep first.
Complaints and disputes
Email legal@athlea.ai and we will respond within five working days. Most things are fixable without anyone getting formal about it.
Governing law
This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you are a consumer living elsewhere, you keep the protection of the mandatory consumer law of the country you live in, and you can bring a claim in your local courts. Nothing here removes that.
Contact
Questions or corrections about this document go to legal@athlea.ai. Athlea Ltd is registered in England & Wales with company number 15171507, at 86-90 Paul Street, London EC2A 4NE, United Kingdom.